WARRANTY INFORMATION

Emergency Service Numbers

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Electrical:

Trent Electric: 317.839.3996

Plumbing:

Earl Gray & Sons: 888.518.4729
Steg Plumbing: 317.456.2066

HVAC:

Airtron: 317.783.3101

Garage Door:

Garage Doors of Indianapolis: 317.875.4577

Any necessary cosmetic repairs that result from an emergency service request need to be scheduled through the non-emergency contact at 2-10 Warranty.

Example: Drywall and paint repairs resulting from an emergency repair made during the first year of warranty coverage.

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Non-Emergency Contact

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2-10 Warranty Company

800.811.8787
PBWarranty@2-10.com

Example: Siding repair – first year builder workmanship coverage only.

See Manufacturer’s Warranties for additional product coverage.

Your Warranty Manager will be the direct contact for updates on all non-emergency warranty work. An appointment will be set with you Monday-Friday from 9 a.m. – 4 p.m. For interior warranty work, an adult age 18+ is required to be present during your entire appointment. Your cooperation in scheduling is essential to ensure a warranty request is completed in a timely fashion.

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1-Year Anniversary Walk

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All Pyatt Builders homeowners are given the opportunity to schedule a 1-year anniversary walk. It’s the homeowner’s responsibility to request this one-time appointment. During this walk, a Warranty Manager will repair the noted or marked drywall cracks and nail pop that occur during the settling period of any new home.

If additional warranty work is requested to be completed during your anniversary walk, the repairs must be submitted when scheduling your appointment.


To Schedule Your 1-Year Anniversary Walk:
800.811-8787
PBWarranty@2-10.com

Requests to schedule your 1-Year Anniversary Walk must be submitted 30 days prior to the 1-year expiration of the warranty period. Your appointment must be completed by the 1-year anniversary of your closing. Should an appointment not be requested within 30 days prior to the expiration of the warranty period as directed, no walk will be preformed.


Anniversary Walk appointments must occur Monday – Friday from 9 a.m. – 4 p.m. Pyatt Builders requires that an adult over the age of 18 be present in the home during the entire appointment. To prepare for your appointment, make a written list of locations for repair, or mark them with loosely adhered stickers. The Warranty Manager who completes your Anniversary Walk will complete only the drywall cracks and nail pops that are noted or marked by the homeowner. Painting of repaired areas will be made with the original color painted by Pyatt Builders during construction. Should walls have been painted after closing, the homeowner will be responsible for painting the repaired areas as they see fit. Please note that due to dye-lot variations, the color and texture of paint touch-ups may vary from the existing wall color.

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Structural & Home Warranty Service | 2-10 HBW

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Warranty 2-10 Cheat Sheet
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www.2-10.com

Manufacturer's Warranties

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Manufacturer’s Warranties Cheat Sheet
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Darrell Nusebaumer
Quality Control & Warranty Manager

warranty@pyattbuilders.com

Susie Reel
Warranty & Construction Operations Manager

warranty@pyattbuilders.com

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